PR, E1
'Thank you, your service is very imprerssive.'
BC, E14
'Thanks for your help. I was impressed with your service. I have a few buy-to-lets and won't hesitate to call you when I next have an available property.'
SW, SW2
'Dear Tim, Please can you thank your colleague for his help yesterday in the house. He went above and beyond the call of duty and was extremely understanding and helpful''
AC, W12
''I work in a customer service environment and my expectations are set high. Thanks to Manique and Tom for the thorough and professional way in which they operate. Certainly lengths ahead of other property agents I have had to deal with. Kind regards''
VM, N1
''My prospective tenants told me on arrival at the property that they didn't need to see it and had already made their decision on the back of the property's online presentation..I could have seen the second half of the football after all!''
JF, E14
''I just thought I would drop you a line to say thanks for the third let in three years with only 1 weeks void. Well done.''
PB, E9
''Thank you for your prompt and reliable service this year, you are the best agents that I have managed to find in London, after some terrible past experiences.''
SD, SE
''I want to express my gratitude to you and your colleagues for the way you have helped us through this difficult time. As you know, we are unable to service any of our debts due to cash flow problems and are in the process of declaring insolvency.
I was particularly impressed with your dedication in ensuring that the property was vacated as per my requirements - and that you did this in your own time, at your own cost. Moreover, the fact that you did not charge me any management fees on the tenants deposit (in lieu of 6 weeks rent) is testament to your values and ethics. You definitely set the standard for other agents and if only all the agents I have dealt with over the last 5 years could adopt your model of service quality - it would go a long way in reducing the stress of letting and managing a property portfolio.
I wish you all the best and know that if you continue to do what you do exceedingly well which is - meeting and exceeding client expectations, delivering great service at great value, taking ownership of issues, customising your service offering and making your customers feel special (as you have done for me) - you will always remain a cut above the rest.
''
CL, SE1
''You are the most efficient estate agent I have come across.
Thank you for the expeditious handling in these matters..rental and tenancy.
Cheers!!
''
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